Shop policies
Return & Refund Policy
Last Updated: June 2026
At Kenzie Quilts, many of our products are handmade, made-to-order, personalized, or delivered digitally. Because of the custom nature of these products, we maintain a limited return policy.
All Sales Final
Unless otherwise stated below, all sales are considered final.
We do not accept returns, exchanges, or cancellations for:
- Custom or personalized items
- Made-to-order products
- Digital downloads
- PDF patterns
- Instant download products
- Gift cards
- Clearance or discounted items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is determined to be our error, we will, at our discretion:
- Replace the item
- Repair the item
- Issue a refund
- Provide store credit
Personalized & Custom Products
Because personalized and custom-made products are created specifically for each customer, they cannot be returned or exchanged once production has begun.
Customers are responsible for reviewing all personalization details before submitting an order.
Kenzie Quilts is not responsible for errors resulting from incorrect information provided by the customer.
Digital Products & PDF Patterns
Due to the nature of digital products, all digital sales are final.
Once a digital file has been delivered or downloaded, no refunds, returns, or exchanges will be provided.
If you experience trouble accessing your file, please contact us and we will gladly help resolve the issue.
Return Eligibility for Non-Custom Physical Products
If a non-custom, non-personalized physical product is approved for return, the item must:
- Be unused and in original condition
- Be returned within 14 days of delivery
- Include original packaging when applicable
Customers are responsible for return shipping costs unless the return is due to our error.
Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled only before production has started.
Once work has begun on a custom or personalized order, the order cannot be canceled.
Affiliate Products
Products purchased through affiliate links are sold and fulfilled by third-party retailers.
Kenzie Quilts does not handle returns, exchanges, warranties, or refunds for products purchased from third-party retailers. Please refer to the retailer’s return policy.
Additional Information
Due to the handmade nature of our products, slight variations may occur and are not considered defects.
Colors may vary slightly due to monitor and screen settings and are not considered defects.
By placing an order, you acknowledge and agree to this Return & Refund Policy.
Contact Us
If you have questions regarding your order, please contact us at:
Email: support@kenziequilts.com
We are committed to providing quality products and excellent customer service and will work with you to resolve any legitimate issues with your order.